- Information Technology Services
- Services
- Service Desk
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In the ITS division, we work toward our vision of supporting an engaged campus where technology is easy to learn and fun to use, with services that are simply delightful! -
In the ITS division, we work toward our vision of supporting an engaged campus where technology is easy to learn and fun to use, with services that are simply delightful! -
In the ITS division, we work toward our vision of supporting an engaged campus where technology is easy to learn and fun to use, with services that are simply delightful!
Service Desk
At the ITS Service Desk, we provide support for everything you see listed on our Services webpage, things like software, malware and virus removal, network and wifi access, printing, and even the strange or unexplained things that happen on your laptop or smart phone.
In addition to the information available here on our website, we also maintain a containing articles on a variety of subjects, many of which include step-by-step instructions.
If you have a technology-related need or question and you're not sure where to start, we're the place.
Supported Devices/Users
Support for current faculty and staff is provided for all college-owned devices (laptops, phones, tablets, etc). Support for current students is provided for any device you're using while here on campus. Most of our support is for common devices like laptops, tablets, and smartphones. But we've been known to assist with more obscure devices, like when we helped a student configure her wifi-enabled fan or when we assisted our dining staff with the wifi settings on their new oven.
How To Reach Us
Feel free to stop by and see us in Cofrin 119. During the academic year, we're also available at the circulation desk evenings and weekends. If the support you need is related to your laptop, smartphone, or other similar device, we recommend visiting us in person at the Service Desk, as this allows us to look at your device with you, and troubleshoot any unwanted behavior or error messages.
In Person:
By telephone: 920-403-4040
By email: servicedesk@snc.edu
By web:
Be sure to also check out our Service Desk Hours so you know when we're available.
Urgent Issues
If you have an urgent or emergency situation after hours, please call us (at the number above) and follow the prompts for an after hours emergency. This is appropriate for a critical issue that affects the entire campus, like a network outage.
Contact Us
For Support
Phone: 920-403-4040
Email: servicedesk@snc.edu
Location:
Visit our Knowledge Base for many self-help articles:
To request help, call us, email us, visit us, or .
For after hours emergencies, call our telephone number and use option #3. An ITS director is available and on call 24/7.
